Our Story

Our team at Capital Insurance Group are independent insurance agents who work hard for our clients. We are licensed insurance professionals with over 50 years of combined experience who shop on your behalf for the right coverage based on your insurance needs, which is what makes us different from other insurance agencies.

In 2017, Capital Insurance Group was founded on the principle of providing outstanding customer service that goes above and beyond the typical insurance agency experience. With the slogan “Independent Agents” leading the culture that is CIG, Managing Partner and Owner, Don Wilson, has grown its service area to include most of the east coast with offices in West Virginia, Ohio, Kentucky, Virginia and Michigan.

In addition to being excited about saving you money, we are also passionate about supporting our local communities. We do that by shopping local, eating local, and sponsoring local community events. We are a small business, and we believe in paying it forward by supporting other small businesses and organizations. Looking to join our growing team? Check out our Careers page!

Leadership

Donteako "Don" Wilson — Managing Partner & Founder

  • Founding member of Capital Insurance Group, LLC — established February 1, 2017 in Charleston, WV
  • 20 years of experience across personal lines, commercial lines, life insurance, and employee benefits
  • Licensed in 19 states in Property & Casualty and Life & Health
  • Holds the CLTC (Certified in Long-Term Care) designation since 2009
  • Led CIG to become the first Platinum and Platinum Blue agency in the history of West Virginia
  • Specializes in home, auto, business, complex life insurance, individual and group health insurance, group benefits, disability income, disability overhead expense, and voluntary benefits for businesses
  • Splits time between Columbus, OH and Charleston, WV — serving clients across both markets
  • "Best Insurance Agent in the Valley" — Charleston Gazette (2013 & 2019)
  • 40 Under 40 — WV State Journal (2018)
  • West Virginia Executive "Young Gun" (2021)
  • 2025 Graduate, West Virginia State University — Business Management, Honors
  • Board service: Goodwill Industries of Kanawha Valley, East End Main Street, FestivALL Charleston, Keep Your Faith Corporation, Kanawha County Public Library, African American Philanthropy in Action, Hospice, and Charleston CVB

Chris Spangler — VP of Sales

  • Joined Capital Insurance Group in 2018 and has built his book of business one client at a time
  • Proud native of Monroe County, WV
  • 2011 Graduate of West Virginia Wesleyan College (Bachelor's Degree, Business Administration)
  • Licensed in Property & Casualty and Life & Health
  • Oversees the Huntington, WV market, Eastern Kentucky, Lewisburg, WV, and the Southeast Ohio / Lawrence County Tri-State corridor
  • Specializes in personal lines including home, auto, umbrella, RV, motorcycle, and boat insurance
  • Works with real estate investors and landlords — providing builders risk, premises liability, and investment property coverage solutions
  • Dedicated to building long-term relationships through personalized service and trusted coverage advice
  • A key driver of CIG's regional expansion across the WV/KY/OH tri-state area
  • In his spare time he is an active member with 4H and an active member of his church

Savannah Ruiz — Operations Manager

  • Joined Capital Insurance Group in 2025, bringing fresh energy and operational expertise
  • The glue that holds the agency together — Savannah makes sure every department, process, and client touchpoint runs smoothly behind the scenes
  • Manages relationships with CIG's top personal lines carriers, including GEICO, Encova, Travelers, Grange, Progressive, Foremost Signature, Liberty Mutual, and more
  • Supports clients across home, auto, umbrella, RV, motorcycle, and boat insurance
  • Oversees day-to-day agency operations, ensuring seamless processes from quoting to policy issuance
  • Coordinates carrier communications and manages agency workflows to keep service running smoothly
  • Supports producers with quoting tools, system management, and compliance processes
  • Plays a key role in onboarding new clients and improving the overall customer experience

Patricia Barron — Office Service Manager

  • Over 12 years of experience in the insurance industry
  • Serves clients across multiple states including West Virginia, Ohio and North Carolina
  • Leads CIG's WESHOP Program — providing clients with free annual policy monitoring and proactively shopping for better rates whenever a renewal increases more than 12%
  • Handles certificate of insurance (COI) requests, policy cancellations, endorsements, and coverage changes
  • First point of contact for claims guidance and client advocacy throughout the claims process
  • Handles mortgagee verifications, lienholder updates, and policy documentation requests
  • Works across CIG's personal lines carrier portfolio including GEICO, Encova, Travelers, Grange, Progressive, Foremost Signature, Liberty Mutual, Safeco, National General, and more
  • Dedicated to making sure every client feels informed, protected, and valued year-round

Emily Smith — Sales Manager

  • Joined Capital Insurance Group in 2025, bringing fresh energy to the sales floor
  • Oversees the full sales cycle across the Charleston, WV and Columbus, OH markets
  • Leads CIG's Real Estate Investor & Developer Program — a specialized area of coverage serving property investors, developers, and landlords with complex insurance needs
  • Carrier partners for the real estate investor program include Zurich, Berkshire Homestate, Liberty Mutual, Foremost Star, and many other key markets in this specialized space
  • Works across CIG's full personal lines carrier portfolio including GEICO, Encova, Travelers, Grange, Progressive, Foremost Signature, Liberty Mutual, Safeco, and National General
  • Leverages commercial carrier relationships including Travelers, The Hartford, Chubb, Encova, Berkshire GUARD, Markel, NEXT, Hiscox, and Coterie for commercial client needs
  • Skilled in builders risk, premises liability, and investment property coverage solutions
  • Manages the day-to-day flow of inbound leads, quote requests, and prospect follow-up
  • Coordinates between producers and carriers to keep quotes moving from submission to close
  • Tracks sales pipeline activity and ensures no opportunity falls through the cracks
  • A key connector between clients, producers, and agency operations

Amaya Ferrell — Account Manager, Personal & Commercial Lines

  • Joined Capital Insurance Group in 2025, licensed in West Virginia and Ohio
  • Leads CIG's commercial lines renewal team — ensuring business clients are consistently protected and competitively priced at every renewal
  • Helps lead the personal lines sales team, managing client relationships across home, auto, umbrella, RV, motorcycle, and boat coverage
  • Works with CIG's full personal lines carrier portfolio: GEICO, Encova, Grange, Progressive, Foremost Signature, Liberty Mutual, Safeco, Travelers, National General, and others
  • Leverages CIG's commercial carrier relationships including Travelers, The Hartford, Chubb, Liberty Mutual, Encova, Berkshire GUARD, and Markel to build the right coverage for each business
  • Skilled in policy analysis, coverage gap identification, and cross-line account rounding
  • Detail-oriented and client-focused — clients know their accounts are always in good hands with Amaya

David Tyler — Customer Relations Manager

  • Nearly 10 years of experience in property and casualty insurance
  • Licensed in 10 states
  • Leads CIG's client intake team — the first point of contact for new clients entering the insurance journey
  • Skilled at listening closely to each client's unique situation and translating their needs into the right coverage solutions
  • Manages the front end of the sales cycle, ensuring every prospect receives a warm, professional, and thorough introduction to CIG
  • Knowledgeable across personal lines including home, auto, umbrella, RV, motorcycle, and boat insurance
  • Works across CIG's personal lines carrier portfolio including GEICO, Encova, Grange, Progressive, Foremost Signature, Liberty Mutual, Safeco, National General, Travelers, and more
  • Committed to making every client feel heard, informed, and confident from day one

Malachi Zackoski — Commercial Lines Marketing Manager

  • West Virginia State University graduate — proud WVSU alumni bringing a strong analytical foundation to a highly technical role
  • Joined Capital Insurance Group in 2026 as CIG's dedicated commercial lines expert
  • Leads commercial risk analysis, submission preparation, and policy placement across a wide range of industries
  • Industries served: restaurants, non-profit organizations, building owners & property investors, medical offices, condo associations, commercial trucking & haulers, mobile mechanics, and retail businesses
  • Navigates CIG's commercial carrier network including Travelers, Encova, Progressive, GEICO, The Hartford, Chubb, Liberty Mutual, Markel, Berkshire GUARD, NEXT, Hiscox, and Coterie — matching each risk to the right market
  • Skilled in quoting and underwriting for BOP, General Liability, Workers Compensation, Commercial Auto, Commercial Property, Commercial Umbrella, and Errors & Omissions
  • Builds strong carrier relationships and understands the appetite, guidelines, and risk tolerances that make a submission stand out
  • A sharp analytical mind with a client-first approach — helping businesses of all sizes get covered right

Rocco Lazo — Sales Executive

  • A former standout baseball player — competitive drive on the field translates to results for his clients
  • Specializes in personal lines: home, auto, umbrella, RV, motorcycle, and boat insurance
  • Works closely with real estate investors and landlords — skilled in builders risk, premises liability, and rental property coverage solutions
  • Works across CIG's carrier portfolio including GEICO, Encova, Progressive, Travelers, Grange, Foremost Signature, Liberty Mutual, Safeco, and National General
  • Focused on new client acquisition — skilled at identifying coverage gaps and turning prospects into long-term CIG clients
  • Manages renewal outreach and account rounding to ensure existing clients are always optimally covered and competitively priced
  • Conducts thorough needs analyses to match each client with the right coverage at the right price
  • Builds referral relationships through community networking, trusted client connections, and a consistent follow-through approach
  • Comfortable comparing markets and shopping multiple carriers to find the best value for each household
  • Committed to growing the CIG family one household and one business at a time
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